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Where can I find the general terms and conditions?
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Where can I book the tickets?
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Do I always need to book tickets via www.europeansleeper.eu?
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Is there a special fare for disabled people?
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Is there a discount for someone accompanying people with an impairment?
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How do I book group tickets, and do I get a discount?
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Do you ask about gender? Can you also put X?
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What do the train tickets cost?
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Do the prices include VAT and service costs?
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Can I add a bike after booking?
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I've booked. Can I get a different compartment in a different part of the train?
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Can I add one or more passengers after booking?
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What are the opening hours of your customer service?
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Can I contact customer service in Dutch/English/German/French?
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How can I contact customer service?
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When will new night train services be introduced?
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Why is European Sleeper a cooperative?
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Can you become a member of the cooperative?
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How long before departure should I arrive at the station?
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How much time do I need to plan between the arrival of a connecting train and the departure of European Sleeper?
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Can I see the current timetable of European Sleeper in the DB, NS, CD or NMBS/SNCB apps?
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Do I need to print my tickets?
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Can I show my tickets digitally?
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Is bedding provided in the Classic and Comfort cars?
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Are children allowed to travel unaccompanied?
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Are children aged 17 and under allowed to travel with European Sleeper if they are accompanied by 1 person?
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Are there safety nets for the middle and top beds (or bottom for children)?
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Are your trains accessible to passengers with disabilities or reduced mobility?
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Can I travel with a wheelchair or aid of assistance dog?
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Can I reach the platforms by lift?
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Can I bring my bike?
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Do I need to reserve a place for my bike?
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Can I bring a tandem, recumbent bike, cart, motorcycle, motorbike, mobility scooter, cargo bike?
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Is there a restaurant carriage?
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Can I have food delivered to my seat, couchette or bed?
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Is it possible to buy drinks/food/snacks on board?
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Do you offer food or drink in the event of long delays or cancellations?
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How do you maintain surveillance in the trains?
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Where can I find the staff if I have any questions, if something isn't working or if fellow passengers are being disruptive?
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How much time do I need between arriving and catching a connecting train/bus/metro?
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How are people meeting trains informed of delays to arrivals?
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Do you announce connecting trains and buses on the train?
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My European Sleeper train was cancelled well before departure. What am I entitled to? And what do I need to do?
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My European Sleeper train has been cancelled. I am at the station. What do I need to do?
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My European Sleeper train has been shortened or diverted and is not stopping at my departure or arrival station. I was informed about this before departure.