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Do you offer food or drink in the event of long delays or cancellations?
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How do you maintain surveillance in the trains?
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Where can I find the staff if I have any questions, if something isn't working or if fellow passengers are being disruptive?
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Can I call someone in case of an emergency?
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Do you respond fast to reports via social media channels like Facebook or Twitter?
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Do you have buttons in the couchette and sleeper compartments to request the attendance of the train crew?
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Will my train ticket be checked?
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How do you tackle disruptive behaviour in the train?
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May I play music on the train?
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When is the night-time quiet period?